Burger King testing AI headsets that track how friendly employees are to customers | Latest Tech News
Burger King is testing AI-powered headsets that can recite recipes, alert managers when inventories are low and even track how friendly employees are to customers.
Restaurant Brands International – the Miami-based company that owns Burger King, Popeyes and other manufacturers – said Thursday it’s at the moment testing the OpenAI-powered headsets in 500 U.S. eating places.
The system collects data on restaurant operations and shares it via “Patty,” a voice that talks to employees through their headsets.
Burger King has begun testing AI-powered headsets that can recite recipes, alert managers when stock is low, and even track how friendly employees are to customers. vulcanus – stock.adobe.com
If the drink machine is low on Diet Coke, Patty will inform the store’s supervisor.
If a buyer makes use of a QR code to report a messy rest room, the supervisor will probably be alerted.
Employees can ask Patty how to make numerous menu gadgets or inform Patty to take away gadgets from digital menus if they’ve run out of ingredients.
Burger King said it’s also exploring utilizing Patty as a manner to improve customer support.
The system can track when employees say key phrases like “welcome,” “please” and “thank you” and share that with managers.
When requested about that functionality Thursday by The Associated Press, Burger King said the intent is to use Patty as a teaching device, not a tracker of particular person employees.
Restaurant Brands International – the company that owns Burger King – said Thursday that it’s testing OpenAI-powered headsets across 500 U.S. eating places. Bloomberg via Getty Images
“It’s not about scoring individuals or enforcing scripts. It’s about reinforcing great hospitality and giving managers helpful, real-time insights so they can recognize their teams more effectively,” Burger King said in a assertion.
Burger King added that the key phrases are “one of many signals to help managers understand service patterns.”
“We believe hospitality is fundamentally human. The role of this technology is to support our teams so they can stay present with guests,” Burger King said.
Patty is an element of a bigger app-based BK Assistant platform that will probably be obtainable to all U.S. eating places later this 12 months.
Burger King is one of a number of fast food chains experimenting with artificial intelligence.
Yum Brands said last spring it was partnering with Nvidia to develop AI applied sciences for its manufacturers, which embody KFC, Taco Bell and Pizza Hut.
McDonald’s ended a partnership with IBM in 2024 that was testing automated orders at its drive-thrus.
The company is now working with Google on AI systems.
Stay informed with the latest in tech! Our web site is your trusted source for breakthroughs in artificial intelligence, gadget launches, software program updates, cybersecurity, and digital innovation.
For contemporary insights, knowledgeable coverage, and trending tech updates, go to us frequently by clicking right here.


