Frontier passenger claims airline took their seat,…
Talk about a tough touchdown.
A Frontier Airlines passenger claims a reserving glitch price them their pre-assigned seat, their flight and — ultimately — a promised refund and $250 voucher.
The disgruntled traveler took to Reddit’s r/frontierairlines, alleging they have been marked as a no-show after being denied boarding on their Oct. 4 flight.
Despite checking in online and securing seat 12D, the passenger said they arrived at the gate to discover their boarding go displaying a seat quantity of “0” — with their spot allegedly handed to another person in an overbooking fiasco that left roughly 20 prospects stranded.
“We weren’t even allowed to board,” the Reddit consumer wrote. “We were literally kicked off a flight we paid for because of their incompetence.”
After ready about half-hour to communicate with a gate supervisor, the passenger claimed they have been provided a alternative: rebooking or a full refund plus a $250 flight voucher.
“Do you want to be rebooked, or do you want a full refund plus a $250 flight voucher?” the passenger recalled the supervisor asking.
They opted for the refund and voucher, which the supervisor allegedly assured them had been processed.
But that pleased touchdown never arrived.
Two weeks later, the passenger said neither the money nor the voucher had materialized, prompting a call to customer support for solutions.
Some 20 vacationers apparently discovered themselves caught at the gate after their assigned seats allegedly vanished — even though they’d checked in online. Monkey Business – stock.adobe.com
“THEY MARKED ME AS A NO-SHOW,” they fumed in the post, questioning how they might have missed a flight when they claimed they’d been standing at the gate attempting to board.
They alleged that the gate supervisor had misrepresented the standing of their refund and accused the airline of utilizing the no-show designation to keep away from offering the compensation they’d been promised.
“NEVER FLY FRONTIER,” the consumer concluded.
The turbulent story struck a nerve with fellow customers in the feedback, a number of of whom claimed to have skilled related seat-switching snafus aboard Frontier Airlines.
One alleged that just about the same ordeal had occurred to them just a month earlier.
Another claimed to have witnessed a passenger being eliminated from a flight that weekend, while also describing their own seating headache after an plane change bumped them from a “paid exit-row seat into regular economy.”
Unlike the unique poster, however, that traveler said a gate agent managed to issue a refund on the spot.
“Honestly this sounds like it all started due to an aircraft swap. If that’s the case, there should be ample proof and that will help with a DOT complaint,” an extra commenter steered.
The Frontier supervisor allegedly promised a refund and $250 voucher, but the compensation never took flight. Bloomberg via Getty Images
Another claimed they’d also been “bumped” after their assigned seat “disappeared,” but said they efficiently acquired compensation at the gate.
They urged the unique poster to “file a complaint with the US Department of Transportation” if the airline continued to refuse reimbursement.
Other Redditors are making ready for their next flight with receipts — actually.
“Thank you for letting me know to take screenshots of my boarding pass and record my conversations with Frontier if sh-t like this happens to me cuz yikes!” one exclaimed.
Others have been less forgiving.
“Frontier is literally the new Spirit Airlines and has taken over as THE worst airline ever. Their only saving grace? The cheap flights,” somebody griped.
As beforehand reported by The Post, Frontier Airlines revealed in its latest earnings call that the average quantity it collected per passenger for airfare surged 71% in the third quarter — leaping to $67.82 from $39.74 a 12 months earlier.
Frontier collected an extra $28.08 per passenger from airfare alone, while income from ancillary charges and other sources — including expenses for checked and carry-on baggage — elevated by a comparatively modest $3.70 per passenger.
All told, the service raked in an average of $138.22 per passenger, up from $106.44 during the same period last 12 months.
The post prompted a refrain of fellow flyers to share related seat-switching woes, speculate about an plane swap and level the passenger toward the DOT. Denver Post via Getty Images
But don’t assume every Frontier ticket abruptly prices 71% more. The determine displays the average airfare income collected per passenger, not a across-the-board hike in ticket costs.
And despite accumulating more from vacationers, the airline isn’t precisely flying high financially. Soaring fuel prices helped push its quarterly web loss to $104 million.
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