Here’s what to know about the Microsoft outages — and what may have caused them | Latest Tech News
Microsoft said it’s seeing progress in North America as the tech giant works to resolve one of the largest service outages in latest historical past — but there’s still little identified about the source of the issues.
The software program giant said Friday morning is slowly getting back online, and that it was “not aware of any malicious activity that is causing this incident” which has disrupted important communications for tens of millions of employees, authorities officers and hospitals and particular person prospects.
“We’re continuing to see improvements in service availability, with email queues significantly reduced and approaching normal levels,” the company said at 9:15 am ET the start of the work day for tens of millions of people on the east coast.
A smartphone shows the Microsoft sign-in web page in London, Friday, Nov. 13, 2026. AP Photo/Kirsty Wigglesworth
A person makes use of a laptop to commit a cybercrime. ryanking999 – stock.adobe.com
As the outage entered its second day — disrupting a big selection of Microsoft 365 providers including Outlook, Teams and AI assistant Copilot — some customers may still have “intermittent access issues or delayed email delivery as mitigation progresses across the remaining affected infrastructure,” Microsoft said.
On a separate standing web page, the company reported “broader improvements” in North America and “sustained improvements across much of Europe,” as properly as “encouraging recovery signals” in the Asia-Pacific area.
The complete quantity of people affected shouldn’t be clear, but the company said in January that it had more than 450 million paid Microsoft 365 business subscriptions.
Microsoft advised it may have been a case of system overload.
“Microsoft has identified that the affected infrastructure is experiencing elevated load across multiple regions, which is likely contributing to the connectivity errors,” wrote the company’s unbiased adviser Darren Bruce on a live weblog addressing person complaints.
Wiring sits inside the Data Hall of the Microsoft data middle campus in Mount Pleasant, Wisconsin, Thursday, Sept. 18, 2025. REUTERS
Ciaran Martin, the former head of the U.Okay.’s National Cyber Security Centre, told NBC News that the outage was monumental — “looks like being one of the biggest outages of all time,” Martin said
The timing of the outage comes at a troublesome time for the company. The tech giant lately supplied buyouts to over a quarter of its workforce — 60,000 workers — as the software program company seemed to cut prices and restructure its workers to meet the AI second.
People on social media had been fast to level to the workers reductions as a doable trigger of the outages.
The Microsoft Teams software program shows an error message on a laptop computer in London, Friday, Nov. 13, 2026. NEIL HALL/EPA/Shutterstock
Logos of Microsoft, Teams, Outlook, and Copilot seem alongside a damaged community cable. Copilot, Outlook and Teams have had points. REUTERS
Employees in the US, Canada, the UK, and India on Monday acquired a memo saying the voluntary exit presents “are a few of the ways we’re trying to meet different business needs while continuing to create opportunities for our own people to grow and contribute.”
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