Marriott leaves family in Vegas car over digital…
Marriott left a younger family high and dry in Sin City — actually.
A dad has claimed that he, his spouse and their 3-year-old had been pressured to spend the evening sweating in their car after the brand-new Element & AC Hotel Symphony Park refused to honor their reservation — all because he didn’t have a plastic credit card in hand.
“The only reason: I had misplaced my physical plastic credit card,” the livid visitor revealed to One Mile at a Time, slamming the chain for stranding them in the Vegas heat.
Instead of a cool Marriott suite, his toddler curled up in the back seat while mm tried to sleep in the passenger seat.
“My young child and wife slept in our vehicle on a hot Las Vegas night while I repeatedly sought help through every official channel,” the Marriott Bonvoy Titanium Elite member fumed.
The kicker? Marriott truly promotes “digital check-in” as a method to skip the entrance desk. But when this determined dad tried it, he alleged, the so-called perk turned into a parking zone punishment.
One visitor is claiming that Marriott turned his Vegas keep into a car-camping nightmare — all over a lacking bodily credit card. Zsuzsanna Bird – stock.adobe.com
According to One Mile at a Time, the overall supervisor finally despatched a message that read more like a script than an apology: “I do apologize for not being able to check you in without a physical credit card being present at the time of check-in … At our property we do require a matching ID and Creditcard be run through our chip & pin machine … I do sincerely apologize for any inconvenience this may have caused you.”
And when the dad escalated his grievance, company allegedly doubled down in a assertion to him, with Marriott brass saying the Vegas resort was “within its rights” to demand a bodily credit card and ID — even while admitting their much-hyped “Digital and Mobile Check-In” doesn’t always imply you may truly, effectively, verify in.
The company acknowledged the “inconsistency between the advertised amenities and the operational practices,” One Mile reported, but provided no repair, only noting the dad’s observations had been “shared with our internal teams for further evaluation.”
The visitor didn’t mince phrases in his response — accusing Marriott of false promoting.
“When a company continues to promote a specific feature as an inducement to purchase, knowing it will not be delivered, the question ceases to be one of internal policy and becomes one of deceptive trade practice,” he fired back to the journey website, calling it a matter of consumer-protection law.
He burdened he wasn’t asking Marriott to scrap digital check-in altogether, just to be sincere about it: update the amenity record and spell out that company still need a bodily card in hand.
“A straightforward edit of the property’s amenity list — removing ‘Digital Check-In’ or clearly stating that a physical card is always required — would resolve the inconsistency and protect both guests and Marriott from the risk of regulatory scrutiny,” he wrote.
The Post has reached out to Marriott for remark.
It’s not just one unfortunate family catching flak from the hospitality industry, either.
The resort woes keep piling up, with other vacationers griping about sneaky tipping techniques across the nation. Joseph Hendrickson – stock.adobe.com
As The Post beforehand reported, vacationers around the globe are fuming after screenshots confirmed third-party resort reserving websites hitting clients with tipping requests before they even checked out.
And you may assume slipping $20 to the entrance desk for an improve was old-school. But some luxurious accommodations are now cutting to the chase — virtually shaking down company for money the second they verify in.
One traveler told the weblog A View From the Wing earlier this yr that they had been “given a slip of paper pushing tipping along with their key when they checked in” at the Marriott LaSalle in Bryan, Texas.
And another reader, who admitted they’d once felt “smugly happy we don’t stay at Marriott very often anymore,” said their smugness didn’t last long — they allegedly had been hit with the same treatment at Boston’s Hyatt Centric Faneuil Hall.
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