Shake Shack denies imposing no tip fee on…
They’re denying the Shake-down accusations.
Shake Shack has addressed viral allegations that it imposed a “no tip” fee at self-checkout, claiming that the obvious surcharge was truly a glitch in the system.
The controversy erupted after TikTok creator B.D. Powell claimed he was charged for not leaving a gratuity at one of the burger monger’s kiosks at the Salt Lake City airport.
B.D. Powell selects a medley of shakes from the order screen. Reddit/r/mildlyinfuriating
In the video, which boasts over 4.2 million views, he ordered three basic shakes — a vanilla, cookies & cream and strawberry — for $5.99 each.
At the now-ubiquitous gratuity screen, he was given a selection of 15%, 18%, and 20% tip choices along with the selection to go away nothing.
Upon deciding on the latter, he was met with a “pricing update” disclaimer, and noticed the price soar to $6.49 per shake — 50 cents more per shake.
However, reps for Shake Shack have denied any accusations of skullduggery.
The price change disclaimer that allegedly popped up after Powell chosen the “no tip” option. Reddit/r/mildlyinfuriating
“It is not Shake Shack policy, nor that of our licensees, to increase the price of menu items when no tip is added,” reps for the chain told the Post. “The pricing issue shared online occurred at an airport Shack that is owned and operated by our licensee HMSHost.”
They added that after investigating the matter, the licensee “determined it was an error within their kiosk technology,” which “has since been resolved.”
“We’ll continue working with all our licensed partners to make sure every guest is taken care of at Shake Shack,” the spokesperson added.
“It is not Shake Shack policy, nor that of our licensees, to increase the price of menu items when no tip is added,” reps for the chain told the Post.
The rationalization got here after Powell warned viewers “not to go” to the chain, prompting a firestorm of backlash from clients, who deemed this a symptom of the US’ guilt-tipping tradition.
“How is this legal?” puzzled one commenter.“It’s already too expensive to be worth it,” lamented another. “Forcing an extra charge is a deal breaker. I will never go there.”
“Tipping culture in the US has reached an intolerable toxic limit,” said a third.
This fast food false flag comes as clients are more and more accusing restaurant chains of using underhanded ways to enhance their revenue margins amid inflation.
In June, a restaurant in Tampa, Florida got here under fire for allegedly tacking a 3% “venue fee” onto the invoice.
The appalled buyer said that when she complained to staff, they claimed they had been merely taking a leaf from close by hotspots that had been imposing related prices.
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